Ordering and Shipping Information We're here to help our customers get the most from their musical journey by providing the highest quality selection of Native American Style Flutes and Accessories with unparalleled service that is 100% guaranteed!

How to Order If you would like to place a VOICE order you can reach us Toll Free at (1-888) 88-FLUTE. Because our inventory varies and flutes have custom options, please call us to place a flute order. We offer easy, secure online shopping on our website for all other flute accessories, music and resource materials.

Shipping In-stock orders received during normal business hours are shipped within 24 hours of receipt and delivered within 7-10 days, with no extra "rush" charges to you. In-Stock orders received after normal business hours are shipped the following business day. Business hours are 9am to 4pm pacific time, M-F. If an item is temporarily out of stock or is a custom ordered item, we will notify you of any shipping delays of over two weeks. Shipping will be by UPS ground unless otherwise ordered. Delivery, handling and insurance costs are for each separate delivery destination. See chart below: If You're Order Totals Shipping Charges Up To $15.00 ADD $8.00 $15.01 - $30.00 ADD $9.00 $30.01 - $45.00 ADD $10.00 $45.01 - $65.00 ADD $11.00 $65.01 - $95.00 ADD $12.00 $95.01 - $125.00 ADD $14.00 $125.00 + ADD $16.00 Additional Freight Charges C.O.D. Charges Add $8.00 per Package For 2nd Day Air Packages Add $18.00 For Next Day Air Add $26.00 Hawaii and Alaska Orders Add $10.00 Foreign and Canadian Orders Call for Quote

Our Guarantee Everything you'll find in our online and printed catalog is backed by our unconditional guarantee. If for any reason you are not completely satisfied with your order, please return it for a prompt refund or exchange. Cds, DVDs and videos returnable only if unopened unlesss determined defective. (Shipping and handling charges are not refundable.)

Returns Returns accepted for exchange or refund as long as the item is returned in "like condition" as received in a timely manner. Shipping and Handling charges for all returns are the responsiblity of the customer. Shipping and handling charges are not refundable.

"I spent more than a dozen years in retail trying to convince various supervisors that excellent customer service is the only proper way to conduct oneself. I gave-up and went into another field. It is nice to know that someone like yourself is still in the game. Thank you so much for your detailed reply on the phone. Again, thank you." ~Timothy Harbert More from our customers...